Abre is seeking a highly motivated Client Success Manager to join our dynamic team. This team member will be responsible for developing and maintaining long-term relationships across an account portfolio.

As a Client Success Manager, you’ll be responsible for implementation project management, proactive lifecycle orchestration, and maximizing client health & satisfaction across a portfolio of accounts. You’ll develop portfolio strategies and collaborate with cross-functional teams to ensure the successful delivery of Abre products and services to meet clients’ objectives.

You are accountable for achieving growth targets in addition to ensuring customer and product adoption, resulting in quantifiable value realization and client advocacy.

Responsibilities

Establish and lead joint account strategy and implementation roadmap with assigned districts
Lead the communications of business performance and associated value to the business and district leadership team members
Drive the adoption of Abre products and innovations within the account through strategic guidance and thoughtful development of Abre use cases that map back to customer priorities and the detailed strategy
Grow revenues across the district (software and services)
Orchestrate the account life cycle from vision setting and strategy development through sales and post-sales implementation & training, and ultimately product adoption
Coordinate & facilitate/support critical customer-facing activities including executive engagement, district & school visits, professional development and product training, and ideation workshops

Qualifications

Successful engagement will be defined by long-term retention of the base, growth in revenues, increasing customer satisfaction, and successful execution of co-innovation initiatives.

Prior relevant customer service, success, or technical troubleshooting experience
Knowledge of K12 industry trends and Abre’s position relative to those trends
You have excellent interpersonal communication with clients and co-workers
You have a passion for customer care and can champion high levels of client satisfaction
You have strong attention to detail and the ability to work in a fast-paced environment
You’re able to break down complex problems and explain them in a clear and simple way
Willingness to travel (estimated 25%)

Benefits

Competitive Compensation, including performance bonus
Health, Dental and Vision insurance
401k
Unlimited PTO policy
Fast-paced, startup environment

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