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Strategy & Operations Manager

Bolt

Bolt

Operations
Sofia, Bulgaria
Posted on Feb 2, 2026
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Strategy & Operations Manager

Bolt Food is seeking a Strategy & Operations Manager to lead and drive operational improvements across Bulgaria. In this role, you will partner closely with the General Manager to enhance operational efficiency, provide strategic insights through advanced data analysis and support high-impact decision-making. You will also oversee key projects from conception to execution, ensuring alignment with business objectives and measurable outcomesLocation: Sofia, Bulgaria

About the role

In this role, you will partner closely with Operations Specialists, Operations Manager, the General Manager, and HQ teams to analyze and optimize business performance, develop and maintain financial models, and provide actionable insights to support key operational and strategic decisions. You will play a central role in identifying opportunities for growth, improving processes, and tracking metrics that drive measurable impact across the business.

Main tasks and responsibilities:

Operational improvement: Scale and optimize country operations by reviewing existing workflows and defining new, data-backed processes. Oversee merchant operations, onboarding, and content quality. Tackle key challenges such as pricing optimization, fraud reduction, refund management, and timely delivery by leveraging data and automation tools to achieve cost savings and order growth.
Financial analysis: Deliver advanced financial analysis across the full balance sheet, including revenue, expenses, assets, liabilities, and equity. Develop models to simulate the impact of different strategic scenarios and initiatives. Automate and standardize processes to improve efficiency and reduce operational costs.
Strategic Planning & Decision-Making: Supporting the General Manager by providing data-driven insights and financial models to guide complex financial decisions. Identifying and recommending strategies to optimize financial performance, focusing on a balanced approach that considers both growth and cost management.
Owning and Delivering Key Operational Metrics: Ensuring the achievement of country targets through operational excellence and overall performance. Proactively reporting progress and KPIs in a timely manner.
Managing stakeholder relations: Coordinating with other departments and third-party providers to enhance operational efficiency. Fostering a strong collaboration within local teams, the central team and external partners, to ensure seamless project delivery and achievement of KPIs.
Project Management: Identifying and resolving the most challenging issues for country operations by working closely with other teams. Managing local projects to ensure alignment with the General Management's strategy.

About you:

Bachelor’s degree in Business Administration, Project Management, Operations Management, or a closely related field.
3-5 years of proven experience in operations, consultancy, or analytics.
Exceptional analytical thinker with a passion for solving complex problems and deriving insights from large datasets; advanced data analysis skills are essential.
Demonstrates ownership and initiative, proactively identifying opportunities and implementing effective solutions to business challenges.
Thrives in a matrix environment, driving cross-functional collaboration with outstanding organizational, planning, and project management capabilities.
Excellent written and verbal communication skills in English and Bulgarian, with the ability to clearly convey complex ideas.
Prior experience within marketplace, food delivery, or Q-commerce businesses is a strong advantage.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.

Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Apply now
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