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Merchant Operations Specialist

Bolt

Bolt

Operations
Lisbon, Portugal
Posted on Feb 26, 2026
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Merchant Operations Specialist

We’re looking for a Merchant Operations Specialist to join our Food team in Lisbon at Bolt. In this role, you’ll play a key part in scaling and improving the country's operations by reviewing current and establishing new partnerships.Location: Lisbon, Portugal

About the role

As a Merchant Operations Specialist, you will have a direct and tangible impact on local Bolt Food operations that you can see in real-time. You will be working closely with the Strategy and Operations Manager where your work will have a direct impact on the quality management process and driving growth through achieving operational milestones and key metrics.

Main tasks and responsibilities:

Data analysis: Provide business and data analysis to cross line of business initiatives. Automate and standardize as many processes as you can in order to decrease operational costs and efficiency.
Execution & Ownership: Take full ownership of initiatives from analysis to implementation, ensuring timely and high-quality execution. Translate strategy into actionable plans, drive hands-on delivery and ensure measurable impact on operational performance and business growth.
Improving operations: Scale and improve country operations by reviewing current and defining new workflows. Solve problems including but not limited to, pricing optimization, fraud decrease, refunds optimization, timely delivery to bring savings and drive orders growth.
Project Management: Help identify and work closely with other teams in order to resolve the most challenging issues in country operations. Manage local projects so they align with country and HQ requirements.
Strategy and Ops Manager support: Support Strategy and Operations Manager in driving analysis and decision-making for strategic decisions.
Team and Stakeholder Collaboration: Foster strong collaboration within local teams, central team and external partners to ensure seamless collaborations and delivery of projects and KPIs.

About you:

1+ years' experience in an analytical, consulting, customer success or operations role
Highly analytical with strong problem-solving skills
Structured thinking with strong attention to detail
Proactive, hands-on and eager to take ownership
Strong execution mindset
High sense of ownership and accountability
High drive and resilient

Apply now and join us to make cities for people, not cars.

Become part of our Business Operations team

*Some perks may differ depending on your location.

Why you’ll love it here:

Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Take care of your physical and mental health with our wellness perks.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
Apply now
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