We’re seeking a Platform Support Engineer to serve as the critical link between our Engineering/QA teams and our Sales/Operations teams. This is a newly created, trailblazing position ideal for someone who thrives in unstructured environments, has strong technical instincts, and is passionate about turning support challenges into system improvements.

You’ll be the first line of technical investigation when questions, bugs, or data issues arise from internal teams. From triaging defects to troubleshooting platform behavior, this role ensures our product is understood, stable, and improving—all while informing the roadmap with real-world feedback. You’ll work closely with our Scrum Master and Director of Engineering to drive alignment across departments.

WHO WE ARE

At FRAYT, we've built a captivating culture both internally and externally. Our Core Values pillars are: “Ownership Mentality,” “Relentless Innovation,” “Transparency cultivates Trust”, and “Discipline outweighs Motivation.” Our Vision is to “...build the most innovative logistics ecosystem the world has ever seen.”

FRAYT is a maturing, later-stage startup with a digital platform that connects shippers directly to a driver network ("Uber" for delivery). We provide on-demand, last-mile delivery services, same-day, routes, hot-shots, LTL, middle-mile, and more. We are a true tech company serving the transportation industry and are focused on scaling our market presence and expanding our core products. We are on a Mission to make our customers’ lives easier by simplifying their shipping needs.

YOUR RESPONSIBILITIES

Act as the primary liaison for internal product and platform support, collaborating with engineering, QA, and operations to ensure timely and effective issue resolution.
Triage and document defects, collaborate with QA to reproduce, and support engineering resolution
Translate operational issues into clear technical tickets and prioritize based on business impact
Investigate data/reporting discrepancies using tools like SQL, Looker, or other BI tools
Identify patterns in support cases and proactively recommend product enhancements or fixes
Maintain an internal knowledge base of known issues, best practices, and FAQs
Contribute to the refinement of support and triage processes as the team scales
Support in the creation, and management of rate sheets and related pricing information within the product.

YOUR QUALIFICATIONS

5-10 years of experience in Platform Support, Technical Support, QA, or a related engineering-adjacent role
Excellent diagnostic and troubleshooting skills, especially across native and web app products
Familiarity with Agile workflows and tools such as Jira, GitHub, and project boards
Comfortable writing and understanding basic SQL queries
Able to communicate clearly with both technical and non-technical audiences
Experience in a logistics, marketplace, or operations-heavy environment is a strong plus
Self-starter mentality with the confidence to own and improve a new function

WHAT MAKES YOU AN EXTRA GOOD FIT

Past experience pioneering a new technical role
Proven success solving problems quickly while long-term building automation
Past history working within a startup environment

BENEFITS

• Competitive salary

• Equity opportunity in a growing, venture-backed company

• Comprehensive health, dental, and vision insurance

• 401(k) account

• Generous PTO and parental leave

• Hybrid-flex work culture with regular team meetups

• The chance to shape the future of logistics in a driver-first marketplace

This job is no longer accepting applications

See open jobs at FRAYT.See open jobs similar to "Platform Support Engineer" Startup Cincy.

See more open positions at FRAYT

Privacy policy Cookie policy

Interested in posting your open role?

Looking to grow your team? The StartupCincy Job Board connects high-growth startups with top talent in Cincinnati’s entrepreneurial ecosystem. Whether you’re hiring for leadership roles, specialized talent, or scaling your operations, we make it easy to reach the right candidates.

To get started, just submit your role to our team for approval and we will get back to you in a few business days with the listing or further questions!

Submit a Role

Job Posting Criteria

1

Growth-Oriented Roles: Positions must support company expansion (e.g., Head of Growth, Software Engineer, Sales Director). Not suitable for hourly service roles.

2

Cincinnati-Based Startups: Your company must be headquartered in the Greater Cincinnati region.

3

Startup & Innovation-Focused: Listings should align with Cincinnati’s startup ecosystem, including growth-oriented and innovation-driven businesses.