Customer Success Manager

FRAYT

FRAYT

Administration

United States

Posted on May 21, 2026
Apply now

Preferred Locations: Cincinnati, OH; Tampa, FL; Other locations considered

Workplace Type: (Hybrid)

Team: Customer Success / Legacy Accounts

Reports to: Sr. Director of Enterprise Accounts

WHO WE ARE

At FRAYT, we've built a fantastic culture both internally and externally. Our Core Values are Innovation, Transparency, Discipline, and Ownership. Our Vision is to be the most sought-after logistics network the world has ever seen.

FRAYT is a maturing company with a digital platform that connects shippers directly to a driver network (think "Uber" for delivery). We provide a range of last-mile and middle-mile delivery solutions, including on-demand, same-day, routed, hot-shot, TSA, and LTL services. We are a tech company serving the transportation industry, focused on scaling our market presence and expanding our core products. Our Mission is to make our customers’ lives easier by simplifying their shipping needs.

SUMMARY (OUR FUTURE CUSTOMER SUCCESS CHAMPION)

FRAYT is looking for a Customer Success Manager responsible for customer onboarding, retention, and growth across your account base. Reporting to the Senior Director of Enterprise Accounts, this position requires an experienced relationship-focused sales professional with a consultative approach and a proven track record of successfully onboarding and growing client accounts.

You must be passionate about building long-lasting customer relationships that drive retention and growth. In this role, you will be responsible for the success of your portfolio, including growing monthly recurring revenue, supporting new logo acquisition efforts, and delivering an exceptional customer experience.

RESPONSIBILITIES (HOW YOU WILL CONTRIBUTE)

  • Communicate with clients to ensure that all of their needs are understood and addressed
  • Build strong client relationships to retain and expand existing business
  • Proactively identify opportunities to increase overall product adoption and usage
  • Collaborate cross-functionally to ensure customer requests and initiatives are executed successfully
  • Lead cadence meetings and QBRs to give performance updates, insights, and recommendations
  • Act as the client’s advocate internally, helping improve the overall customer experience
  • Monitor client behaviors and trends to identify evolving needs and watch for critical indicators to prevent lost customers

QUALIFICATIONS (WHAT YOU WILL BRING)

  • 5+ years of experience in sales, consulting, customer success, or account management with increasing customer responsibility
  • Experience in freight and logistics preferred
  • Proven track record of consistently achieving or exceeding sales goals
  • Experience upselling to stakeholders ranging from operational contacts to VP and C-level executives
  • Strong interpersonal, communication, and presentation skills
  • Outstanding verbal and written communication abilities
  • Problem-solving mindset with results-oriented approach
  • Willingness to travel (up to 5%)
  • Bachelor’s degree preferred

WHAT MAKES YOU AN EXTRA GOOD FIT

  • Demonstrated success growing enterprise-level accounts
  • Startup experience contributing to revenue growth and scaling operations
  • Last-mile logistics industry experience

BENEFITS

As a growing startup, FRAYT continues to expand and enhance its benefits offerings. Along with a supportive, transparent, and rewarding work culture, we proudly offer:

  • Health benefits (medical, dental, vision)
  • 401K Plan
  • Competitive base salary + quarterly/annual incentives based on account growth
  • Employee stock options
  • Hybrid, remote-first working model with bi-weekly team meetings
  • Generous PTO
  • Company Holidays (9 per year)
  • Parental leave
  • Phone allowance

LIFE AT FRAYT

We know that having the right people with the right attitude and discipline is a major part of our success. Living our values is essential to succeeding in this role.

We foster a decentralized culture that promotes individual and team ownership to solve problems, recognize trends, and collaborate across departments with minimal management oversight.

We value transparency by regularly sharing monthly financials, progress updates, new opportunities, challenges, and goals.

We support one another at FRAYT. Your colleagues want to see you succeed and will work hard to help you do so.

We are disciplined in our work and deliver amazing results to our customers. When you see our loyal customer base, you'll be proud to be at FRAYT.

Apply now
See more open positions at FRAYT