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Customer Success Manager

Payload

Payload

Administration
Posted on Dec 11, 2025
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Description

Payload is a fast-growing fintech platform powering embedded payments for modern platforms and businesses. We provide a unified, highly flexible payment infrastructure that supports all inbound and outbound payment types—with modern payment methods, developer-friendly APIs, and turnkey tools designed to help our customers move money efficiently, securely, and at scale. We are looking for a Customer Success Manager who is energetic, driven, and eager to learn. This role is ideal for someone early in their career—even recent graduates—who wants to develop strong customer-facing skills and eventually grow into sales, revenue, or partnership roles. You’ll play a critical part in optimizing our existing customer portfolio, supporting platform integrations, building relationships, and ensuring customers have an exceptional experience with Payload. This is a high-impact role with significant growth potential inside a rapidly scaling fintech company.

Responsibilities

  • Own & Optimize a Customer Portfolio
  • Build strong relationships with a portfolio of integrated partners and direct Payload customers.
  • Monitor engagement and transaction activity through internal tools to identify opportunities for improvement.
  • Develop targeted outreach and adoption plans—especially for underperforming or low-usage accounts.
  • Drive Success Across Integration Partnerships
  • Work with partner platforms’ sales and marketing teams to improve adoption of Payload’s embedded payment tools.
  • Provide rollout resources, training, and co-marketing materials to support partner success.
  • Collaborate closely with internal teams to support integrations and reinforce a positive partner experience.
  • Deliver a High-Quality Experience to Direct Customers
  • Lead training sessions, onboarding walkthroughs, and product education for new and existing customers.
  • Equip customers with rollout plans, best practices, and helpful resources to maximize value.
  • Act as a proactive advisor and trusted point of contact.
  • Support Revenue Through Cross-Sell Opportunities
  • Identify customer needs and position relevant add-on services or expanded workflows.
  • Work with our sales team on handoffs and follow-ups.
  • Develop foundational sales skills through guided coaching and experience.
  • Assist With Customer Service Activities
  • Provide responsive support for questions or issues.
  • Troubleshoot customer inquiries and coordinate internally when escalation is needed.
  • Maintain clear and friendly communication throughout the customer lifecycle.

Skills & Qualifications

  • Strong communication skills, a positive attitude, and enthusiasm for helping customers succeed.
  • High-energy, curious, and coachable—you want to grow fast and take on new challenges.
  • Comfortable interacting with customers, presenting, and guiding them through solutions.
  • Enjoy solving problems and using data to spot trends, opportunities, or risks.
  • Organized, adaptable, and able to manage multiple accounts at once.
  • Excited about the potential to transition into a sales role or other growth-oriented path within Payload.
  • A strong culture fit—you value teamwork, transparency, accountability, kindness, and ownership.
  • Prior experience in Customer Success, Account Management, or Sales is welcomed but not required.

Get In Touch

(833) 593 0877
jobs@payload.co
Apply now
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