About Us: Carefeed is your all-day, everyday advantage in senior living and long-term care. Our platform helps communities replace paperwork, spreadsheets, and multiple point solutions with one easy-to-use platform, so every role has the information and resources they need, every day.

Built for senior care, Carefeed works seamlessly with EHRs and HRIS platforms to reduce manual work, improve communication, and give staff more time for residents. From admissions to daily care, we connect teams, families, and residents through role-specific tools that make work easier and care more personal.

Trusted by thousands of communities, Carefeed delivers measurable time savings, easy onboarding, and a platform that grows with your needs. We help senior care teams stay organized, lighten workloads, and focus on what matters most, caring for residents and supporting families.

About the Opportunity: The Growth Architect plays a pivotal role in driving client expansion, retention, and long-term value through strategic product adoption and data-driven insights. This role sits at the intersection of client experience, data analytics, and growth strategy, ensuring that every Carefeed community not only adopts but fully maximizes the platform’s potential. You’ll collaborate cross-functionally to identify opportunities for client growth and expansion, lead initiatives that drive adoption and feature utilization, and develop data frameworks that power quarterly business reviews (QBRs) and client health reporting. This role is ideal for someone who’s part strategist, part builder—someone who thrives on using data, relationships, and process design to drive measurable business impact.

Key Responsibilities:

Expansion & Growth Strategy
- Identify and execute opportunities for client expansions, upsells, and renewals, leveraging usage insights and client feedback.
- Partner with Sales and Account Management to develop strategies that increase product adoption and revenue growth within existing accounts.
- Design scalable frameworks for tracking, forecasting, and communicating client growth metrics.
Product Adoption & Implementation
- Develop and lead product adoption strategies that drive engagement and usage across Carefeed’s platform, including the adoption of our Employee Chat App.
- Partner with Product and Client Experience teams to refine onboarding and rollout strategies that encourage early adoption of enhanced features to current products.
Data Development & Insights
- Create and maintain client health reporting dashboards to proactively monitor satisfaction, usage, and risk indicators.
- Build QBR data frameworks and visualizations to communicate client value, performance, and opportunities for deeper adoption.
Client Partnership & Retention
- Serve as a strategic partner to Client Experience Specialists, in aligning client operational goals with Carefeed's solutions.
- Facilitate success reviews and discussions focused on measurable outcomes, adoption health, and ROI.
- Contribute to a proactive client engagement model that drives satisfaction, retention, and advocacy.

Required Skills:

Strategic and Analytical Thinker: Able to translate data insights into actionable growth plans.
Client-Centric Communicator: Builds trust and influences stakeholders across multiple levels.
Tech-Savvy Problem Solver: Comfortable using data visualization tools, CRMs, and SaaS analytics to assess trends and drive adoption.
Collaborative Leader: Works cross-functionally to align teams around client growth and success goals.
Healthcare and SaaS Experience: Deep understanding of client lifecycle management within healthcare or technology environments.

Qualifications:

Bachelor’s Degree in Business, Analytics, Marketing, or a related field
4+ years of experience in client success, growth strategy, or customer analytics (SaaS preferred)

What You’ll Love:

Be part of a high-growth start-up that’s making a difference in the lives of senior care providers and their communities
Comprehensive medical, dental, and vision plans
Company-paid holidays and a 401k plan
Opportunities to grow your career as the company scales

Work Location: U.S. Remote

FLSA Status: Exempt, Full-Time

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Growth-Oriented Roles: Positions must support company expansion (e.g., Head of Growth, Software Engineer, Sales Director). Not suitable for hourly service roles.

2

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